Refund policy

Returns and Refund Policy

Please read our refund policy, if you have any further questions, do not hesitate to contact us,

emmeraldlashes@hotmail.com and we’ll do our best to help and support you with your issue.

REFUND POLICY

At Emmerald Lashes uk we are committed to delivering high quality products and great customer service to match, Due to the nature of our products and for hygiene reasons we do not offer refunds/exchanges on items unwanted or you’ve simply changed your mind. Due to the nature of our products and for hygiene reasons we do not accept returns unless they are unopened, untouched and in the original condition with packaging & seals. The original buyer must notify us within 7 days of receiving with the proof of purchase and photos of the product and return to us within 14 days.

Once Items have been returned to us, they will be assessed by our customer services and if satisfied the refund will be issued within 14 days, minus any shipping fees and/or return fees.

DAMAGED OR FAULTY ITEMS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue, we will work diligently to resolve the problem and provide a suitable solution, which may include a refund, exchange, or replacement.

If you have received a damaged and faulty item, you must notify us within 48 hours of receipt.

We do not offer a free returns service; therefore, the buyer would be in control of the return, we recommend to get a tracked service and to send us the tracking information once sent.

Once your order has been placed, we are unable to process cancellations, address changes or make any other amendments to your order after it has been submitted, please double check your order and details before confirming.

 To start a return, you can contact us at emmeraldlashes@hotmail.com

Items sent back to us without first requesting a return will not be accepted.

DO YOU REFUND THE DELIVERY CHARGE?

Unfortunately we do not refund delivery charges on any orders.

MISSING OR INCORRECT ITEMS:

If you have received your order and you have missing or incorrect items within your order, you must report this within 48 hours of receiving via our website contact forms. Please note the picking list enclosed in your order is required when reporting these issues. It is your responsibility to ensure you keep your pick list safe until you are happy that the correct items are within your order. If you do not keep your pick list, a replacement or refund will not be able to be issued.